Below are the steps for sending in repair by walk in:

Take your faulty unit to our service centre, and we will conduct an inspection on your unit on the spot and provide you with a repair evaluation the same day, just to make sure your unit is repairable. We will also provide you with rough repair estimation so that you are assured of Camcare’s fair and affordable pricing.

  • A one-hour repair service is available for minor repairs such as replacement of LCD panel, battery cover, cleaning of CCD/CMOS, gears, etc.
Once the repair job is confirmed; a job sheet will be generated.
The job sheet issued to you is also a proof of receiving of your camera. Please keep the job sheet for your reference and for security purposes.
Upon performing a repair diagnosis on your camera, we will proceed to provide you a formal quotation within 2 working days. Alternatively, customer can also log in to our website to check for the quotation via our repair status system. You may also reach us via email, phone or fax.
Repair works will be completed within 2 working days beginning from confirmation date. Please note that this duration may vary depending on spare parts availability.

  • A minimum of Inspection fee will be charged upon cancellation of repair. The amount of fee is subjected to product range.
Once repair is completed, we will contact you so that you may come to collect your goods.

  • Camcare warranties its repairs for 90 days warranty from the date of collection by/return to customer against defective labour and new parts only.

* Read and understand terms  & conditions of services.